Who we are
ArcPrime Industries is a service brand operated by ArcPrime LLC. Our website is arcprimeindustries.com.
This Privacy Policy explains what information we may collect when you use our website, request a quote, contact us, or otherwise interact with us online.
Information We Collect
We may collect information that you voluntarily provide through our website, including:
- Name
- Email address
- Phone number
- Service address or general service location
- Information about the project or service you are requesting
- Photos or other files you choose to provide
- Messages submitted through contact or quote-request forms
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device information, referring page, and basic website usage information.
How We Use Your Information
We may use information collected through the website to:
- Respond to questions and quote requests
- Schedule or discuss services
- Communicate about an existing or potential project
- Provide customer service
- Improve our website and services
- Maintain website security and prevent abuse or spam
- Comply with legal or administrative requirements
We do not sell your personal information.
Contact and Quote Forms
When you submit a contact or quote-request form, the information you enter may be transmitted to us by email and stored by the website or service providers used to operate the website.
Please do not submit highly sensitive information through a standard website contact form.
Cookies and Website Technology
Our website may use cookies or similar technologies necessary for website operation, security, performance, and user preferences.
Certain website services may also use cookies or collect technical information in order to function properly.
You may control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Hosting, Security, and Service Providers
Our website uses third-party service providers to provide infrastructure and website functionality. These providers may process limited technical information as necessary to provide their services.
These may include services used for:
- Website hosting
- Domain and DNS management
- Website security and content delivery
- Contact forms and email delivery
- Website performance and analytics
Information handled by these providers may also be subject to their respective privacy policies.
How We Share Information
We may share information with service providers when reasonably necessary to operate the website, communicate with customers, provide requested services, maintain security, or comply with legal requirements.
We may also disclose information if required by law, court order, legal process, or when reasonably necessary to protect our rights, customers, property, or safety.
We do not sell customer information to third parties.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer communication, scheduling, business records, dispute resolution, security, and legal or tax requirements.
Quote requests or other inquiries that do not result in a transaction may be deleted when they are no longer reasonably needed.
Security
We use reasonable administrative and technical measures intended to protect information submitted through our website.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to other websites or services.
ArcPrime Industries is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.
Your Privacy Choices
You may contact us to request that we correct or delete personal information you previously submitted through our website, subject to information we may need to retain for legitimate business, legal, security, or recordkeeping purposes.
You may also choose not to provide personal information through the website and contact us through another available method instead.
Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, or business practices change.
The current version will be posted on this page with the updated revision date.
Contact Us
For questions or requests regarding this Privacy Policy, contact:
ArcPrime Industries
Operated by ArcPrime LLC
Austin, Texas
Email: [YOUR BUSINESS EMAIL]
Phone: [YOUR BUSINESS PHONE]